BEFORE applying and participating in the program, customers must call (831) 384-6131 to schedule a meeting with District staff. The project will be reviewed, and the required Landscape Site Survey will be conducted by District staff. The Landscape Site Survey takes about one hour of time on site. The homeowner, responsible party, or a designee who has access to the irrigation system controls must be present for the appointment.
During the site survey appointment, the Applicant shall describe the proposed project or conversion to staff. Staff verifies the existing landscape and irrigation system size and condition, components, and current water use. For large and/or complex projects, staff may request the applicant provide a landscape plan showing in detail the proposed finished project.
To assure efficient operation of any new irrigation system or components, staff recommended adjustments, repairs and modifications to the system must be completed prior to project completion and approval by the District.
To qualify for the Water-wise Landscape Incentive Program and be approved for an incentive, the following Project Criteria must be true of the proposed landscape design. Large projects over 8,000 square feet may apply, and be considered, with unique landscape project criteria that varies from those outlined below.
Only once the Landscape Site Survey is completed, the proposed project reviewed, and the application accepted by the District, is the Water-wise Landscape Incentive Application Form filled out with the assistance of the District staff. This application form identifies the Applicant and describes the proposed project. Initial District approval for the allocation of funds to support the project is recorded on this application. The specific design elements and an estimated date of project completion is noted. The application form is then approved and signed by the District Representative.
Once approved, the project may proceed, as planned, to completion. District staff must be notified and approve of any design changes made while the project is proceeding. Without an approved extension of time, all projects must be completed within 60 days, otherwise the program application will be rejected, and the customer then will no longer be eligible for the incentive.
Once the project is completed, the applicant must schedule a follow-up site inspection with the District representative. District staff will verify the installation and compliance with the Design Criteria, check the irrigation system operation, and will assist in irrigation scheduling if required. Staff may require proof of irrigation controller service activation.
Also, at this time, the District staff will request the Applicant provide the original product or service receipts. Original receipts for products and services older than one year are not eligible. District staff then signs the application form verifying project completion. The rebate request is then forwarded to the District Accounting Department for incentive processing and payment. The application form and supporting documentation is then finally placed in District files.
To resolve disputes over eligibility or program procedures, customers may contact the Water Resources Manager. Without resolution, or to appeal a decision at the management level, customers may contact the District's General Manager.