This is a one-position classification that manages and administers all information technology activities for the District, including short- and long-term planning, development and administration of related policies, procedures, and services. This class provides assistance to the Director of Administrative Services and General Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy and District functions and activities, including the role of an elected Board of Directors and the ability to develop, oversee, and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the assigned function with those of other District departments and outside agencies, and managing and overseeing the complex and varied functions of the assigned area of responsibility. The incumbent is accountable for accomplishing strategic planning and operational goals and objectives and for furthering District goals and objectives within general policy guidelines.
EXAMPLES OF DUTIES
> Plans, manages, and oversees the daily functions, operations, and activities of the Information Technology (IT) function, including the installation, maintenance, and upgrade of IT systems, required hardware and software, infrastructure, personal computers, and communications systems.
> Participates in the development and implementation of strategic plans, goals, objectives, policies, and priorities for the overall IT function; recommends appropriate service levels; develops, implements, and administers policies, procedures, and technical standards for software applications and systems infrastructure.
> Evaluates, develops, tests, and implements application enhancements.
> Participates in the development, administration, and oversight of assigned budgets.
> Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems; identifies opportunities and makes recommendations for improvement and enhancements to business processes, software, and data.
> Administers and maintains the District’s information technology infrastructure; evaluates, selects, and recommends District-wide computer purchases; develops long-term information systems strategies to plan for and control system upgrades and growth; evaluates and recommends new technologies; and encourages innovation in the utilization and implementation of ideas and techniques.
> Performs project planning, budgeting, and management of systems, applications, and data for all District departments and functions; analyzes and documents existing business processes, makes recommendations for enhancements, and writes appropriate documentation.
> Assesses, analyzes and evaluates cyber security issues and develops policies and procedures to ensure the safety and security of the District’s information, data, and access to its systems.
> Performs data reporting, develops ad hoc reports, and resolves system and process issues related to data integrity across all systems.
> Performs special projects as assigned; participates in deliberations to address District operational issues as they relate to information technology.
> Negotiates and administers contracts with private vendors to provide District services.
> Personally resolves information technology system related problems and technical issues or provides direction and oversight to external consultants whose work involves core systems related tasks, as well as network administration.
> Identifies and proposes services projects appropriate for delivery by contractors; negotiates service contracts and computer hardware pricing with vendors; oversees contract preparation and completion of work.
> Provides high-quality internal customer service and performs technical support, installation, maintenance, and repair of computers and other information systems equipment.
> Provides highly complex staff assistance to the Director; prepares and presents staff reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
> Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
> Implements adopted information technology strategic plans, policies, and standards.
> Attends and participates in professional group meetings; stays abreast of new trends and innovations in information technology; researches emerging products and enhancements and their applicability to District needs.
> Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
> Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
> Performs other duties as assigned.
Open Until Filled