Phone: (831) 384-6131 or (831) 883-5900
(Customer Service & 24-hour Emergency)
Hours: Mon-Thu & Every Other Fri 8am–5pm
(Telephone Only ... see Fri Closure Info PDF)

Network Switchover Complete
Customer Service Fully Restored

We are delighted to announce that our network switch-over has been successfully completed. All customer services are now fully operational, and our team is once again ready to assist you without interruption.

We sincerely thank you for your patience and understanding during the transition. Your support has been invaluable as we worked to improve our infrastructure. Should you have any questions or require assistance, please do not hesitate to reach out — our staff are here and happy to help.

Welcome back!

MCWD Customer Service Department is moving.

WE MOVED — JUNE 9, 2025

Our Customer Service team has moved to MCWD's main office at the Imjin Office Park, 920 2nd Avenue, Suite B.

View details
MCWD Celebrates Groundwater Awareness Week

Our Community Depends on Groundwater. It Is Our Job to Protect This Vital Resource.

Click for More Info
MCWD Customer Service Bill Pay Portal

New Customer Account Portal and Bill Pay Available

Click for More Info

Current accounts and bill pay WILL NOT transfer. We apologize for any inconvenience.

Please create a new online account.

Earth Day 2025

 

For Earth Day 2025 MCWD Employees Helped Remove
Invasive French Broom from Sand Gilia Habitat Working with Bureau of Land Management Personnel

 

Read More
MCWD Water Usage Savings
Low Income Household Water Assistance Program (LIHWAP) news

California Expands Eligibility for Water Bill Assistance

available for residential water and wastewater bill customers

More Info

Assistance Program

for low-income households, either current on bill or with past due balance

This month's MCWD Water Usage Savings

Thank you for conserving water.

View or Download Monthly & Annual Savings (PDF)

 

MCWD Water Usage Savings graph
MCWD Landscape Incentives news

Does Your Accessory Dwelling Unit Require a New Water Service?

aka granny units, in-law apartments, second units

View or Download

ADU Fact Sheet

ADUs must have all features required in a standard residence. Get the PDF.

Rethink your landscaping

Now is the perfect time to rethink your landscaping

significantly reduce outdoor watering

incentive programs

Generous Rebates

Water efficient landscapes are an attractive alternative to grass lawns.

MCWD Retrofit Rebates

Simple practices to save water during the drought

maximize your household water use efficiency

rebate programs

Retrofit Rebates

Low-flow toilets, hot-water pumps ... clothes washers too.

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MCWD Bill Pay

Signup for Online Account and Bill Pay Portal

Signup to access your payment account online: paperless billing, view your bill online, make a one-time payment, or set up recurring payments.

Signup or Login
MCWD Employment Openings and Job Descriptions

Careers at MCWD

View the latest openings, download an employment application, and explore full descriptions of all positions.

explore more

 

 

MCWD Water Quality & and Testing

Exceptional Quality

Diligent monitoring ensures your water meets all Federal and State drinking water standards.

more info
MCWD Water Shortage Contingency Plan

During a Drought

MCWD's Water Shortage Contingency Plan outlines how things change during a drought.

view the plan
MCWD Conservation Rebates & Incentives

Conserve & Save

Numerous rebates are available when you participate in our Landscape Incentive Program.

learn more