Phone: (831) 384-6131
(Customer Service & 24-hour Emergency)
Hours: Mon-Thu & Every Other Fri 8am–5pm
(Telephone Only ... see Fri Closure Info)

MCWD Customer Service

Ways to Pay Your Water Bill

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REINSTATEMENT OF DELINQUENT PENALTIES

Dear Customers:

During the transition to our new bill pay portal, we temporarily paused charging late fees. We are reinstating these penalties on December 26, 2024. From that day forward:

  • Payments will be applied to the oldest balance.
  • Amounts unpaid by the due date are considered past due.
  • After 30 days, unpaid amounts become delinquent and will incur a 10% penalty.
  • After 60 days of delinquency, the District may discontinue service until all charges are paid in full or payment arrangements have been made on the delinquent amount due.

Please contact our Customer Service Department at (831) 384-6131 as soon as possible if you need to make payment arrangements.

Signup for the New Online Account and Bill Pay Portal

Access your payment account online: paperless billing, view your bill online, make a one-time payment, or set up recurring payments

Signup or Login to Online Account and Bill Pay Portal

Existing online and autopay accounts WILL NOT be transferred. You must create a new account.

The current payment website is no longer available.

Convenient Ways to Pay With New Customer Portal

Pay Online

Online Payments (MCWD)

Pay instantly through our secure NEW ONLINE PORTAL using your debit or credit card and banking information.

Pay by Phone

Over-the-Phone Payments

Make payments by phone using your MCWD account number and debit or credit card. Also available in Spanish.

Pay Automatically

Auto-Pay

Now available with your banking information and debit or credit card through our new online portal.

Pay through your bank

Bank Bill Pay

Easily pay your bill through your bank's online bill pay service.

Pay by Check

Check Payments

We still accept check payments by mail at 11 Reservation Road.

Pay in Person

Pay in Person

We accept checks and cash by mail or in person at 11 Reservation Road.

* credit card convenience fees are pass-through charges to card-issuing banks for handling credit risk and payment processing
Marina Coast Water District Payment Options
Payment Location Payment Type / Description MCWD Fee
MCWD - Online Portal ACH Check - Recurring No Fee
MCWD - Online Portal ACH Check - One Time Payment No Fee
MCWD - Online Portal Debit/Credit Card - Recurring 3.25% Fee*
MCWD - Online Portal Debit/Credit Card - One Time Payment 3.25% Fee*
Credit/Debit Card - In Person Pay via Credit/Debit Card at 11 Reservation Road, Marina, CA 93933 3.25% Fee*
Check/Cash Payments - In Person, Night Drop Box, or Mail Pay via Check or Cash at 11 Reservation Road, Marina, CA 93933 No Fee
Over-the-Phone Payment ACH/Check - Provide Check Information for a One-Time Payment Over the Phone No Fee
Over-the-Phone Payment Provide  Debit or Credit Card Information for a One-Time Payment Over the Phone 3.25% Fee*
Customer's Bank - Bill Pay Pay Your Bill Through Your Bank's Online Bill Pay Service No Fee

Please call us at (831) 384-6131 if you have questions or need assistance.

 

What to Do If Your Bill Is Past Due

Payment plans are also available for customers who are having difficulty paying their bill.  Please call (831) 384-6131, if you need to set up a payment plan or if you just need a couple of extra days to pay your bill.

The Water Shutoff Protection Act (California Senate Bill 998) requires agencies like MCWD to provide customers with a written collection policy on shutting off water service if bills are not paid after receiving a 48-hour door tag.

The MCWD's Collection Policy can be viewed by clicking on the links below:

 

Questions & Answers About Electronic Bill Payment

Currently, we are authorized to accept EBP from checking and savings accounts. For checking accounts, simply attach a voided check with the completed form, or, for savings accounts, consult your bank to determine if your account is eligible for EBP.
Yes, you will still receive a MCWD bill to show what will be deducted from your account.
There is no MCWD charge. However, some financial institutions may charge for automatic payments. Please ask your bank about possible fees.
No. Your MCWD billing cycle will remain the same.
MCWD will withdraw funds from your bank account on the due date of your bill.
If for any reason you dispute your billing, you may contact the MCWD prior to the bill's due date to resolve it before payment is withdrawn.
Yes, as long as each MCWD bill is paid from the same bank account, you can sign up multiple accounts under the EBP service.
If you wish to pay multiple MCWD accounts from more than one bank account, simply fill out one application for each bank account.
Payments may be rejected by a financial institution for insufficient funds, closed accounts or other reasons. If your payment is rejected for any reason, the MCWD reserves the right to charge a $25 processing fee on your next bill. Your account will also incur a late charge fee/penalty. The MCWD also reserves the right to discontinue your participation in the EBP program if your payment is rejected more than once in a twelve-month period. Your financial institution may also charge your account fees for rejected payments.
You may cancel EBP at any time simply by notifying the MCWD in writing. If you change banks or account numbers, you will need to complete another EBP Authorization Form.