Phone: (831) 384-6131 or (831) 883-5900
(Customer Service & 24-hour Emergency)
Hours: Mon-Thu & Every Other Fri 8am–5pm
(Telephone Only ... see Fri Closure Info PDF)

MCWD Customer Service

For Bayview Customers

 

For More Information:

Please reach out to us. We are here to serve you.

PHONE: Customer Service and 24-Hour Emergency (831) 384-6131

AT OUR OFFICE: 920 2nd Avenue, Suite B, Marina, CA 93933, Mon-Fri 8:00 am – 5:00 pm

EMAIL: customerservice@mcwd.org

ONLINE:

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Information for Bay View Customers About Changes to Your Water Service

Welcome to Marina Coast Water District (MCWD). As a result of a recent settlement agreement between MCWD and Bay View LLC, the way water service is provided to Bay View Community residents is changing. This page explains what those changes mean for you and provides answers and resources to common questions.

Questions and Answers About Changes to Your Water Service

For several years, Bay View Customers were not direct customers of MCWD. Under the recent settlement agreement between the District and Bay View LLC, the terms of service are changing. Below are questions and answers to help you understand how water service, billing, and customer support will work going forward.

Your current agreement to receive water service from Marina Coast Water District came about because of various agreements and settlements going back to 1998 when the Army owned the property. As a result of a recent settlement agreement with Bay View LLC, changes are being made to your water service.
The District will begin charging the standard monthly minimum water charge for a ¾" meter that all other customers in the District pay. The charge covers the fixed costs of providing service, including portions of the pipelines, reservoirs, pumps, and other facilities and services that serve you. The monthly charge is currently $48.94 and is already paid by all other MCWD customers.
The new charges will start once all of Bay View Community's new meters have been installed. Residents should expect to see this new charge on their March bill. This meter charge is standard for all Marina Coast Water District's customers.
To make it more convenient, there are many ways to pay your bill: visit our website for payment options such as mobile pay, pay in person, and pay automatically with electronic bill payment.
Yes. We may be able to help you access a variety of financial assistance programs and a Payment Arrangement Plan. We want to work with you. Please call us at (831) 384-6131 or (831) 883-5900 or visit the Financial Assistance page if you have trouble paying your bill.

Since you are already a customer, you do not need to update your contract. However, please update your contact information if it has changed by calling our office at (831) 384-6131 or (831) 883-5900. When you call, we will need to verify who you are with the last four digits of your social security number or drivers license number and then update your information.

For questions about water pipelines within the Bay View Community, contact the Bay View Office.

For all other water supply, service, and billing questions, please contact Marina Coast Water District: