(831)384-6131 Customer Service and 24-hour Emergency Service

How & Where to Pay Your Bill

Pay Online

Pay your MCWD bill online through the secure MerchantTransact portal:

https://mcwd.merchanttransact.com

Online Bill Pay -- All Major Credit Cards Accepted

Mobile Pay

Pay with a credit card by phone. Call 831-384-6131 and select Option 1. You will need your MCWD account number.

Pay in Person

Pay your MCWD bill in person at our district office:

11 Reservation Road, Marina, CA 93933-2099

Pay Automatically With Electronic Bill Payment

The following information also is included on the Electronic Bill Payment Authorization Form: Printable PDF or Fillable (Interactive) PDF


What to do if Your Bill is Past Due

Payment plans are also available for customers who are having difficulty paying their bill.  Please call (831) 384-6131, if you need to set up a payment plan or if you just need a couple of extra days to pay your bill.

The Water Shutoff Protection Act (California Senate Bill 998) requires agencies like MCWD to provide customers with a written collection policy on shutting off water service if bills are not paid after receiving a 48-hour door tag.

The MCWD's Collection Policy can be viewed by clicking on any of the links below:


Questions & Answers About Your Bill


Simply complete Authorization Form and return it to the Marina Coast Water District (MCWD) with a blank voided check (deposit slips and photocopies are not acceptable).

Electronic Bill Payment (EBP) is available to all customers of the Marina Coast Water District, whose accounts are in current status.

Currently, we are authorized to accept EBP from checking and savings accounts. For checking accounts, simply attach a voided check with the completed form, or, for savings accounts, consult your bank to determine if your account is eligible for EBP.

Yes, you will still receive a MCWD bill to show what will be deducted from your account.

There is no MCWD charge. However, some financial institutions may charge for automatic payments. Please ask your bank about possible fees.

No. Your MCWD billing cycle will remain the same.

MCWD will withdraw funds from your bank account on the due date of your bill.

If for any reason you dispute your billing, you may contact the MCWD prior to the bill's due date to resolve it before payment is withdrawn.

Yes, as long as each MCWD bill is paid from the same bank account, you can sign up multiple accounts under the EBP service.

If you wish to pay multiple MCWD accounts from more than one bank account, simply fill out one application for each bank account.

Payments may be rejected by a financial institution for insufficient funds, closed accounts or other reasons. If your payment is rejected for any reason, the MCWD reserves the right to charge a $15 processing fee on your next bill. Your account will also incur a late charge fee/penalty. The MCWD also reserves the right to discontinue your participation in the EBP program if your payment is rejected more than once in a twelve-month period. Your financial institution may also charge your account fees for rejected payments.

You may cancel EBP at any time simply by notifying the MCWD in writing. If you change banks or account numbers, you will need to complete another EBP Authorization Form.

Get Driving Directions

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Call Customer Service
Administration & Customer Service
11 Reservation Road, Marina, CA 93933-2099
Monday – Friday, 8 a.m. – 5:30 p.m.
Conservation, Engineering, Finance & Water Resources
920 2nd Avenue Suite A, Marina CA 93933
Monday – Friday, 8 a.m. to 5:00 p.m.
Operations & Maintenance
2840 4th Avenue, Marina, CA 93933
Monday – Friday, 8 a.m. to 5:00 p.m.

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